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About Us

Quality Certification

Our Mission

Quality Comes First

We place great emphasis on ensuring quality in everything we do. Our commitment to continuous improvement is demonstrated by the implementation of a quality management system at I.L.T.S. Praha, s.r.o., in accordance with the ISO 9001 standard for translation and interpreting services.

All our services are continuously monitored in accordance with established procedures. We are constantly improving our existing quality management system and optimizing both project tracking and the quality of the services we provide. A two-step final review process is applied to all projects.

Our certified project management system and final quality control, in compliance with the requirements of the quality management framework, ensure the high quality of our services.

I.L.T.S. Praha, s.r.o. guarantees:

  • exceptional value and the highest quality of its services
  • an individual and professional approach
  • speed and flexibility in handling assignments
  • comprehensive service solutions
  • first-class professional and technical facilities

 

Quality Policy

  • Customer satisfaction is our top priority.
  • Our services must meet the highest standards.
  • The final product must be delivered to the client at the required time, in the required quality, and at the required location.
  • All services must be carried out in an environmentally responsible manner, in every aspect within our control.
  • All offered services must comply with professional and legal requirements, regardless of the field concerned.
  • Employees and suppliers must be guided toward quality work through continuous development of their knowledge, education, and training.

 

The results of all work processes must be regularly and thoroughly monitored by the company’s management to effectively identify opportunities for further improvement.

The decision to implement a quality management system in accordance with this international standard was made by the company’s management as one of the key steps toward establishing a system that ensures consistently high quality of the products and services provided by I.L.T.S. Praha, s.r.o., with the goal of achieving maximum customer satisfaction.

By implementing the ISO 9001 quality management system, I.L.T.S. Praha, s.r.o. has committed itself to demonstrating, through regular certification audits, its ability to consistently deliver services and products that meet both customer requirements and the applicable requirements of relevant laws and regulations.